(For SteamPRO Steam Generators, Steamheads, Control Panels and Accessories)

1. Overview
SteamPRO provides a structured 10-year support warranty designed to ensure uninterrupted performance, guided maintenance, and long-term product reliability.
This support includes a mix of complimentary and paid service plans depending on the year and region.

2. Year 1: Comprehensive Warranty (Free)
• Full coverage on all SteamPRO components for manufacturing defects, functional issues, and breakdowns.
• Includes all parts and labor.
• Unlimited breakdown visits as per SteamPRO’s service schedule.
• Remote and onsite support included.
• Water quality, installation readiness, or misuse-related issues are excluded.

3. Years 2–10: Continued Support Plans
After the first year, customers can choose between Comprehensive AMC or Service AMC depending on location.

A. Delhi NCR (Full Service Region)
SteamPRO offers both Comprehensive AMC and Service AMC.

i. Comprehensive AMC (Paid)
• Covers major components, electronics, sensors, steamhead, and control systems.
• Includes labor charges for corrective and preventive maintenance.
• Covers 2 preventive maintenance visits per year.
• 4 breakdown visits included.
• Exclusions: Consumables, scale-related failures due to untreated water, physical damage,
site issues, improper usage.

ii. Service AMC (Paid)
• Covers technician visits and labor only.
• Replacement parts are chargeable at actuals.
• Includes 2 preventive maintenance visits per year.
• Breakdown visits included as per AMC tier selected (paid parts).

B. Rest of India (Remote Service Model)
Only Service AMC is available due to logistics and coverage norms.

i. Service AMC (Paid)
• Remote diagnostics and phone assistance.
• Onsite service available in select cities; travel charges may apply.
• Parts are chargeable at actuals.
• Includes 1 preventive maintenance check per year (onsite or virtual depending on region).

4. General Conditions (Years 2–10)
• AMC must be purchased within 30 days of warranty or AMC expiry to ensure continuity.
• If AMC is purchased after a fault occurs and was not disclosed before AMC activation, the fault is not covered under AMC.
• Repeated misuse, improper installation, or non-compliance with SteamPRO guidelines voids AMC coverage.
• Water quality issues or damage caused by scaling/mineral deposits are not covered under any AMC.
• Electrical fluctuations or site-related damage fall outside warranty/AMC scope.

5. What Remains Consistent Across All 10 Years
• Access to SteamPRO customer support for troubleshooting, usage guidance, water-quality advisory, and optimal steam bath practices.
• Access to knowledge resources and updated guidelines for maintenance and better product performance.
• Priority service scheduling for all customers under an active AMC.
• Availability of genuine parts via SteamPRO.

6. What is Not Covered (All Years)
• Damage due to installation by unauthorized technicians.
• Plumbing, electrical, or civil modifications.
• Damage from hard water deposits where a softening solution was recommended but not used.
• Consumables, accessories, and aesthetic parts.
• Intentional or accidental physical damage.

7. Service Philosophy
SteamPRO’s 10-year support structure ensures that customers experience reliable performance throughout the product lifecycle, backed by professional maintenance, premium service quality, and consistent customer success assistance.