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10-Year Support Warranty


(For SteamPRO Steam Generators, Steamheads, Control Panels and Accessories)

1. Overview
SteamPRO provides a structured 10-year support warranty designed to ensure uninterrupted performance, guided maintenance, and long-term product reliability.
This support includes a mix of complimentary and paid service plans depending on the year and region.

2. Year 1: Comprehensive Warranty (Free)
• Full coverage on all SteamPRO components for manufacturing defects, functional issues, and breakdowns.
• Includes all parts and labor.
• Unlimited breakdown visits as per SteamPRO’s service schedule.
• Remote and onsite support included.
• Water quality, installation readiness, or misuse-related issues are excluded.

3. Years 2–10: Continued Support Plans
After the first year, customers can choose between Comprehensive AMC or Service AMC depending on location.

A. Delhi NCR (Full Service Region)
SteamPRO offers both Comprehensive AMC and Service AMC.

i. Comprehensive AMC (Paid)
• Covers major components, electronics, sensors, steamhead, and control systems.
• Includes labor charges for corrective and preventive maintenance.
• Covers 2 preventive maintenance visits per year.
• 4 breakdown visits included.
• Exclusions: Consumables, scale-related failures due to untreated water, physical damage,
site issues, improper usage.

ii. Service AMC (Paid)
• Covers technician visits and labor only.
• Replacement parts are chargeable at actuals.
• Includes 2 preventive maintenance visits per year.
• Breakdown visits included as per AMC tier selected (paid parts).

B. Rest of India (Remote Service Model)
Only Service AMC is available due to logistics and coverage norms.

i. Service AMC (Paid)
• Remote diagnostics and phone assistance.
• Onsite service available in select cities; travel charges may apply.
• Parts are chargeable at actuals.
• Includes 1 preventive maintenance check per year (onsite or virtual depending on region).

4. General Conditions (Years 2–10)
• AMC must be purchased within 30 days of warranty or AMC expiry to ensure continuity.
• If AMC is purchased after a fault occurs and was not disclosed before AMC activation, the fault is not covered under AMC.
• Repeated misuse, improper installation, or non-compliance with SteamPRO guidelines voids AMC coverage.
• Water quality issues or damage caused by scaling/mineral deposits are not covered under any AMC.
• Electrical fluctuations or site-related damage fall outside warranty/AMC scope.

5. What Remains Consistent Across All 10 Years
• Access to SteamPRO customer support for troubleshooting, usage guidance, water-quality advisory, and optimal steam bath practices.
• Access to knowledge resources and updated guidelines for maintenance and better product performance.
• Priority service scheduling for all customers under an active AMC.
• Availability of genuine parts via SteamPRO.

6. What is Not Covered (All Years)
• Damage due to installation by unauthorized technicians.
• Plumbing, electrical, or civil modifications.
• Damage from hard water deposits where a softening solution was recommended but not used.
• Consumables, accessories, and aesthetic parts.
• Intentional or accidental physical damage.

7. Service Philosophy
SteamPRO’s 10-year support structure ensures that customers experience reliable performance throughout the product lifecycle, backed by professional maintenance, premium service quality, and consistent customer success assistance.

Easy Returns/Refunds

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (Add Relevant Email Address) and send your item to: (Relevant Address).

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address (Relevant Address).
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please see, we cannot guarantee that we will receive your returned item.

Shipping Policy


(For SteamPRO Products: Steam Generators, Steamheads, Control Panels, Accessories)

1. Order Processing
• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• For products requiring installation or site-readiness checks, the SteamPRO team will contact you within 24 hours of order placement.

2. Shipping Timeline
• Standard delivery across India: 3-7 business days.
• Remote or special-access locations may take 7-12 business days.
• For high-value units like steam generators, our team may schedule a coordinated delivery to ensure safe handling.

3. Shipping Charges
• SteamPRO offers free shipping across India.
• Any additional logistics requirements related to building access or special handling will be communicated in advance and charged at actuals.

4. Delivery Attempts
• Our courier partner will make up to two attempts to deliver your order.
• If both attempts fail, the package is returned to SteamPRO. Redelivery charges may apply.

5. Installation Coordination
(This applies to steam bath systems and connected components.)
• After your product is dispatched, the SteamPRO Service Team will contact you to schedule installation.
• Installation is available in serviceable regions and is carried out by trained
technicians.
• Customers must ensure site readiness, including electrical, plumbing, and access conditions.

6. Address Changes or Order Modifications
• Changes can be made only before dispatch.
• Contact us immediately through our support channel for any changes.

7. Damaged or Missing Items
• If you receive a damaged, tampered, or incomplete shipment, report it within 48 hours of delivery.
• Photos or videos may be required for verification.
• SteamPRO will issue a replacement after validation of the claim.

8. International Shipping
• Currently, SteamPRO ships within India only.

9. Delivery Exceptions
• Delays may occur due to weather, operational challenges, or logistical disruptions.
• Customers will be notified of any extended delay.

10. Support
• Email: team@steampro.in
• Phone/WhatsApp: +91 11-41183808
• Available Monday to Saturday during business hours

Buying Guide


How to Buy and Prepare for Your SteamPRO Steam Bath System

1. Payment Milestones
• 30 percent token
Start the order. SteamPRO schedules the technical visit after this payment.
• 60 percent before installation Collected after the technical and provisional visits confirm that the site is ready. Once your total payment reaches 90 percent, installation is scheduled.
• Final 10 percent Paid after installation is completed and the system is tested at your home.

2. Technical Visit
Scheduled once the 30 percent token is received.
Our technician assesses the home for steam bath compatibility. This includes
• type of electrical connection
• electrical load capacity and routing
• space availability for the steam generator
• water supply and inlet pressure
• drainage and steam line pathway
• any site issues that may need correction
A report is shared with all required actions listed clearly.

3. Provisional Visit
Conducted after the client completes the requirements given during the technical visit.
This visit includes
• marking the exact location for the steam generator
• marking the placement of the control panel
• marking the placement of the steam head inside the shower area
• rechecking if all technical prerequisites are completed
Once approved, the site is declared installation ready.

4. Installation
Scheduled after 90 percent of the payment is collected.
The installation team brings the product, completes setup, tests the system, calibrates steam output, and provides a usage demonstration.
The remaining 10 percent is paid after installation is complete.

Steam Room Setup Instructions

Site Readiness and Preparation Guide

1. Space Requirements
• The shower enclosure must be fully covered and sealed.
• Steam should not escape from gaps in the door or joints.
• Recommended ceiling height is between 7 and 8 feet for optimal performance.

2. Electrical Requirements
• A dedicated electrical line for the steam generator.
• Earthing and MCB as per SteamPRO specifications.
• The power source must be stable and easily accessible for the technician.

3. Water Supply Requirements
• Continuous cold water inlet for the steam generator.
• Standard pressure as per SteamPRO guidelines.
• Provision for access to the inlet valve.

4. Steam Generator Placement
• Install in a dry, ventilated, and accessible area near the shower.
• Avoid placing it inside the shower enclosure.
• Follow SteamPRO markings from the provisional visit.

5. Steam Head Placement
• Installed inside the shower at the marked point.
• Must be away from seating or direct human contact.
• Ensure clear space around the outlet.

6. Control Panel Placement
• Installed outside or inside the shower depending on the model selected.
• Follow the marking done during the provisional visit.
• Should be placed at a comfortable height for operation.

7. Drainage and Ventilation
• Proper drainage inside the shower area to handle condensation.
• Basic bathroom ventilation to maintain comfort after steam use.
• Do not install exhaust fans inside the active steam enclosure during steam
operation.

8. Final Checks Before Installation
• All markings from the provisional visit must be completed.
• Electrical and plumbing readiness must match the SteamPRO technical checklist.
• Access must be clear for the technician to bring tools and product components.

Smallest Fastest Greenest

Description

Features & Specifications

Subscription Plan

Item Details

Brand Name SteamPRO
Series Innovate Series
Manufacturer STEAMPRO
Item Type Name STEAMPRO SMART HOME COMPACT STEAM SYSTEM WITH WATERPROOF TOUCHPAD FOR REGULAR USE, STEAM IN UNDER 30 SECONDS
Country of Origin India

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